Why we ask for the serial number
The same machine or engine model was often built in several versions. Over the years the manufacturer changes pumps, turbochargers, gaskets and filters, while the model on the plate stays the same.
The serial number identifies the exact version. With it we check which part fits your machine or engine, so there are no wrong orders and no returns.
If you need an engine part, give the engine serial number, not the machine's. The engine has its own data plate.
Why we ask for the part number
The part number (catalogue number) identifies a part unambiguously. It is usually stamped or printed on the part itself, and it also appears in the parts catalogue or on the invoice of an earlier purchase.
If you do not have the part number, that is not a problem. The serial number and a good photo of the part are enough.
How to photograph the data plate
- On a machine the plate is usually on the frame or in the cab; on an engine it is on the block or the valve cover.
- Wipe off dust and oil so that all letters and numbers can be read.
- Shoot straight on, not at an angle, so that the whole plate fits in the frame.
- Switch off the flash if the plate reflects light, or shoot at a slight angle to avoid glare.
- Check that the photo is sharp before you send it.
Along with the plate, send photos of the part you are replacing, from several sides. If the part carries a number, take a close-up of it.
What happens after you send it
- We check the details and look for the matching part, original or aftermarket.
- If anything is missing, we get back to you with a question.
- We send a quote with a delivery time. If you ticked the box asking us to call you, we phone you.
The quote does not oblige you to buy. An order is valid only once you confirm it.
Faster route: phone
If you are in a hurry, call +385 98 894 684. You can send photos of the plate and the part to the same number via WhatsApp or Viber.
We use the data from your enquiry only to reply and prepare a quote. More on the Privacy policy page.