General terms and conditions

1. Seller

DIESEL DIJELOVI društvo s ograničenom odgovornošću za proizvodnju, trgovinu i usluge (limited liability company for production, trade and services), Marjanovićev prilaz 6, 10000 Zagreb. Entered in the court register of the Commercial Court in Zagreb under MBS 080655900. OIB 95166153013, VAT ID HR95166153013.

Contact: +385 98 894 684, info@dieseldijelovi.com. All company details are on the Contact page.

2. Who these terms apply to

The terms apply to all customers. Provisions identified as consumer rights apply only to consumers, that is, individuals who buy outside their trade, business or profession.

For customers who buy for their business (companies, sole traders, workshops), these terms, the quote and the general rules of the law of obligations apply.

3. Orders and conclusion of the contract

Generators in the webshop. You add the product to the basket, enter your delivery and invoicing details, choose a payment method and send the order with the order confirmation button at checkout. You then receive a confirmation by email with an overview of the order.

Spare parts and other goods on enquiry. In reply to your enquiry by phone, email or form, we send a quote with a price and a delivery time. The contract is concluded when you accept the quote.

The contract is concluded in Croatian.

4. Prices

Prices are stated in euros and include VAT. The delivery cost is shown separately, before you confirm the order. The price shown at the time of the order applies, or the price in the accepted quote.

5. Payment

Payment is possible by bank transfer to IBAN HR9324840081104704418 at Raiffeisenbank Austria d.d. Other payment methods available for webshop orders are shown at checkout. Details are on the Delivery and payment page.

6. Delivery

We deliver across Croatia, including the islands. The delivery time is stated in the quote or shown before you confirm the order in the webshop. The risk of damage to or loss of the goods passes to the consumer when the consumer, or a person the consumer has designated, takes possession of the goods.

7. Right to withdraw from the contract

A consumer may withdraw from a distance contract within 14 days, without giving any reason. The period starts on the day on which the consumer, or a person designated by the consumer other than the carrier, takes possession of the goods. If the goods from one order arrive in several shipments, the period runs from receipt of the last one.

You declare withdrawal through the Withdrawal from contract form on this website, or by any unambiguous statement sent by post or email. The deadline is met if you send the statement before it expires. After you submit the form, you immediately receive confirmation of receipt by email.

Return the goods no later than 14 days after your statement of withdrawal. We refund all payments received, including the cost of standard delivery, no later than 14 days after receiving your statement, using the same payment method you used, unless we expressly agree otherwise. We may withhold the refund until we have received the goods or proof that they have been sent back.

The consumer is liable for any diminished value of the goods if they were handled more than necessary to establish their nature and that they work properly.

8. Statutory guarantee and warranty on parts

The seller is liable to the consumer by law for material defects in the goods that appear within 2 years of delivery. The consumer may demand repair or replacement and, under the conditions set by law, a price reduction or termination of the contract.

On spare parts we also give a 6-month warranty from the invoice date, on the conditions stated on the Warranty page. That warranty does not affect the consumer's rights under the statutory guarantee.

The harmonised notice on the statutory guarantee opens from the link Your rights under the statutory guarantee.

9. Complaints

You can send a written complaint by email to info@dieseldijelovi.com or by post to Diesel Dijelovi d.o.o., Marjanovićev prilaz 6, 10000 Zagreb. We confirm receipt of a complaint without delay and send a written reply no later than 15 days after receiving it.

In the complaint, state the invoice or order number, describe the problem and say what you are asking for. Photos help us resolve the complaint faster.

10. Out-of-court dispute resolution

We try to settle disputes by agreement. If we do not succeed, the consumer may turn to a body for alternative resolution of consumer disputes from the list kept by the ministry responsible for consumer protection. The consumer may also lodge a report with the State Inspectorate.

11. Personal data

We process customers' personal data to fulfil orders and meet legal obligations. Everything about this is on the Privacy policy page.

12. Final provisions

The law of the Republic of Croatia applies to the contracts. For disputes with business customers, the court of Zagreb with subject-matter jurisdiction has jurisdiction. Consumers retain all the rights given to them by consumer protection legislation.

The terms apply from the day they are published on the website. The terms that applied at the time of the order apply to that order.