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DieselDijelovi

Legal information

Delivery and payment

Diesel Dijelovi delivers many groups of spare parts from stock or within 1 working day, and hydraulic pumps within 1 to 2 days. We ship across Croatia, including the islands.

Parts delivery
from stock or within 1 working day for many groups
Hydraulic pumps
1 to 2 days
Shipping
across Croatia, including the islands

Delivery time for spare parts

The delivery time depends on the part and on supply. For many part groups the goods are in stock or arrive within 1 working day. We deliver hydraulic pumps within 1 to 2 days.

For other parts we state the delivery time in the quote, before you confirm the order.

Delivery

We deliver to addresses across Croatia, including the islands. You will see the delivery method and delivery cost for your order in the quote for parts, or at the webshop checkout for generators, before you confirm the order.

When you receive a parcel, inspect the packaging. If it is damaged, note this with the courier and let us know straight away.

Generators from the webshop

You order Könner & Söhnen generators in the webshop. After you order, you receive a confirmation by email. The delivery time and delivery cost are shown before you confirm the order.

Payment

Payment by bank transfer:

  • Payee: Diesel Dijelovi d.o.o., Marjanovićev prilaz 6, Zagreb
  • IBAN: HR9324840081104704418 (Raiffeisenbank Austria d.d.)
  • Payment reference: the quote or order number

The payment methods available for a webshop order are shown at checkout. All prices are in euros and include VAT, and for business customers we issue an R1 invoice.

Frequently asked questions

Do you deliver to the islands?

Yes. We deliver across Croatia, including the islands.

How quickly does a part arrive?

Many part groups are in stock or arrive within 1 working day, and hydraulic pumps within 1 to 2 days. For other parts we state the delivery time in the quote.

Can I pay by bank transfer?

Yes. Make the payment to IBAN HR9324840081104704418 and enter the quote or order number as the payment reference.

Phone is fastest

Tell us the make, model and serial number. We check availability while you are on the line or call you back with a quote.

Legal guarantee

Legal guarantee. Minimum two-year legal guarantee protection for goods sold in the European Union. Consumers can claim their rights under the legal guarantee of conformity, for example if goods: do not match the description; do not function as intended. Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer: free repair or free replacement; in some cases, a price reduction or full reimbursement. Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. For more information on your rights in a specific country, scan the QR code below or ask the seller: europa.eu/youreurope/guarantees. What to do if you receive non-conforming goods: 1. Contact the seller as soon as possible to report the issue; 2. Provide proof of purchase, such as a receipt, invoice, or bank statement. Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
europa.eu/youreurope/guarantees Open full size
Zakonsko jamstvo. Roba koja se prodaje u Europskoj uniji zaštićena je zakonskim jamstvom od najmanje dvije godine. Potrošači mogu ostvariti svoja prava na temelju zakonskog jamstva usklađenosti ako roba na primjer: ne odgovara opisu; ne funkcionira kako je predviđeno. Prodavatelji su odgovorni za svaku neusklađenost koja je postojala u trenutku isporuke robe i koja postane očita dok vrijedi zakonsko jamstvo pa u tom slučaju moraju ponuditi: besplatan popravak ili besplatnu zamjenu; u nekim slučajevima sniženje cijene ili potpuni povrat plaćenog iznosa. U nekim je zemljama predviđeno dulje trajanje zakonskog jamstva. Za rabljenu robu može se odrediti kraće trajanje, ali minimum je godina dana. Ako želite saznati više o svojim pravima u pojedinim zemljama, skenirajte QR kod ili se obratite prodavatelju: europa.eu/youreurope/jamstva_hr. Što učiniti ako ste primili neusklađenu robu: 1. Što prije prijavite problem prodavatelju. 2. Predočite dokaz o kupnji, npr. potvrdu, račun ili bankovni izvod. Prodavatelji i proizvođači mogu ponuditi i komercijalno jamstvo, koje se primjenjuje neovisno o zakonskom jamstvu. Na primjer, vaš proizvod može nositi ovu oznaku GARAN, što znači da proizvođač za cijeli proizvod nudi komercijalno jamstvo trajnosti bez dodatnih troškova.
europa.eu/youreurope/jamstva_hr Otvori u punoj veličini