Legal information
Privacy policy
Diesel Dijelovi d.o.o. processes the personal data you send us in an enquiry, an order or a statement of withdrawal, only as far as needed to reply, deliver the goods and meet legal obligations. This page sets out the types of data, the purposes, the recipients and your rights under the General Data Protection Regulation (GDPR).
- Data controller
- Diesel Dijelovi d.o.o., Zagreb
- Privacy contact
- info@dieseldijelovi.com
- Supervisory authority
- Croatian Personal Data Protection Agency (AZOP)
Data controller
DIESEL DIJELOVI d.o.o., Marjanovićev prilaz 6, 10000 Zagreb, OIB 95166153013. For any question about personal data, write to info@dieseldijelovi.com or by post to the head office address.
What data we collect
- Part enquiry: name or company name, phone, email, details of the machine or engine (make, model, year, serial number), part number, description and any photos you send.
- Order: first and last name or company name, delivery and invoicing address, phone, email, the company's OIB for an R1 invoice, and details of the goods ordered and the payment.
- Withdrawal and complaints: first and last name, email, order number, product details and the content of the statement or complaint.
- Communication: messages and photos you send by email, WhatsApp or Viber, and details from a phone call needed for a quote.
- Cookies: technical data about the use of the website, described below.
Purpose and legal basis
| Purpose | Legal basis (GDPR Art. 6(1)) |
|---|---|
| Replying to an enquiry and preparing a quote | steps taken at your request before entering into a contract (point b) |
| Fulfilling an order, delivery, payment | performance of a contract (point b) |
| Invoices, bookkeeping, tax obligations | legal obligation (point c) |
| Withdrawal from a contract, complaints, warranty | legal obligation and performance of a contract (points b and c) |
| Analytics and marketing cookies | consent (point a) |
We do not sell your data and do not use it for automated decision-making.
Who we share data with
We share data only with those who need it for the stated purpose:
- delivery services, to deliver the shipment;
- the bookkeeping service, for invoices and business records;
- IT service providers (website hosting, email), who process data on our instructions;
- payment service providers, if you pay that way;
- public authorities, when a regulation requires it.
If data is transferred outside the European Economic Area, we do so only with the safeguards required by the General Data Protection Regulation.
How long we keep data
We keep data for as long as needed for the purpose for which it was collected. We keep data from invoices and business records for as long as accounting and tax regulations require. We delete data from an enquiry that did not lead to an order when it is no longer needed for a reply or a possible order.
Cookies
Necessary cookies make the website and the webshop work (basket, checkout, security) and do not require consent. We set analytics and marketing cookies only if you agree to them in the cookie settings. You can withdraw or change your consent at any time, as easily as you gave it.
Your rights
You have the right to:
- access your data and receive a copy of it;
- have inaccurate data corrected;
- have your data erased, when we no longer have to keep it;
- restrict processing;
- data portability;
- object to processing;
- withdraw consent at any time, without affecting the lawfulness of processing before the withdrawal.
Send your request to info@dieseldijelovi.com. We reply within one month at the latest.
Complaint to the supervisory authority
If you believe that we process your data contrary to the regulations, you can lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), azop.hr.
Changes
We update this page when the way we process data changes. The date of the last change is shown at the bottom of the page.
Frequently asked questions
Why do you ask for the serial number of my machine?
The serial number lets us identify the exact part for your machine or engine. It is not personal data, unless it is linked to your name in an enquiry.
How can I ask for my data to be deleted?
Send a request to info@dieseldijelovi.com. Data that we are required by law to keep, for example invoices, we delete when the prescribed period expires.